Have you ever been offended when someone tells you how or what to clean, or not to forget this or that?
Well don’t be.
It’s the kind of thing that makes us feel like even though we worked incredibly hard at the job as a whole, one or two things get nit-picked. Cleaning is just that way. As a mom I can clean and clean at home and then re-enter the room 5 minutes later to a complete mess. It can be a defeating feeling to clean the same things over and over again.
Just know that the person asking you if you remembered to clean something or if you can do something extra or different, has the big picture in mind of making the clients happy. It doesn’t mean you are a terrible cleaner if you miss something. It might mean there is a more efficient way to do something or out of 2 dozen tasks that night there was 1 that needed more attention or detail, that is the role of the Site Manager, to ensure the quality of work getting done as they will be the one to answer to the client if it isn’t up to par.
Being coachable and flexible in any job or career is necessary for success and progress.
See the big picture and know that we all get “nit-picked” or something pointed out to us. The reality is that if the whole facility is clean but something is dirty or dusty or got missed it tends to stand out all the more because everything around it is shining.
If you are being coached on a cleaning task it isn’t meant to irritate or offend you. The details matter, specifically to our clients. Realize that it’s all a team effort and be a team player, don’t get mad, get over it.
I thought I'd share an article each week from our June Employee Newsletter. --Kari
How are we different?
Is cleaning “just cleaning”? I believe attitude affects EVERYTHING we do, especially in our jobs. Forget the the sterio-type of the old janitor in coveralls pushing the dust mop up and down the hallway as slow as a turtle with slumped down shoulders and a bitter attitude.
Cleaning takes ENERGY. We are as professional as we WANT to be. Every job is important or it wouldn’t be a job. How do I view our role to our clients? I truly view our team as an asset and help to our customers. We help them do their jobs more effectively by preparing their office or facility for each new day of business. People notice “clean” verses “dirty”…..it may not always get back to your ears but it is always noticed. Imagine if you had to go to work each day with trash all over, caked on dust and a dirty floor and let’s not even get into dirty restrooms….it truly affects morale, motivation and moods. It also would be a poor representation to the clients that come it to do business.
We are a community based business. We are not a large franchise that views the jobs as a bare minimal service, rather we are investing in our own community, neighbors and friends.
There is a TRUST from our clients that we will be as professional in their office or facility as they are. The respect for their business and their clients is a part of our service to them.
A cleaning position may not be a career-type job, it is a part time gig for most people, but the out look and the view of a partnership role with our clients is how we are different from our competition.
I have full confidence in the team we have to represent Simply Cleaner and our clients in a professional way and to see business through the eyes of our clients.
About the Owner:
"Worthwhile work is a belief an individual has when the tasks they perform, no matter how