POLICIES OF SIMPLY CLEANER PLEASE REVIEW PRIOR TO YOUR SERVICE APPOINTMENT.
Every home is different! This is our attempt to streamline our service explanations.
It is presumed that the home will be in order and somewhat picked up to facilitate heavy cleaning, this includes clearing the floor of shoes, toys and piles, clearing counter tops within reason of paper piles, etc. We will always work around items, but that may mean not every item on the floor gets moved, or all piles on tables and counters are moved by our team.
Arrival Times are an approximated time, with our best efforts, estimated within a window of time. We do our best to arrive within that window. Sometimes we run early, sometimes we run late. We cannot always get cell service at locations that are further out and we can't always text or call when we are driving and navigating our way to your appointment. We will always do our best with this but please know on your cleaning day we are estimating our arrival and not intending to mess up your day or schedule if we are early or late.
Pets should be kept out of the way. Most pets are not bothersome to our team and we enjoy them, but please note we cannot take care of them while there, including cleaning up any potty or oral messes, feeding them, walking them, etc.
Dogs that are nervous or skittish can become aggressive if our cleaning team startles them, please keep dogs put away that could be aggressive with barks, cornering or being territorial and/or aggressive while our team is there to move about the home to provide the service, including driveways or curbsides while we load and unload our supplies.
Please keep cats and dogs and any pet that could escape through the door we are entering in and out of. Our hands are full of supplies and vacuums, mop buckets, etc. so can be challenging to catch an escape artist pet while coming in and out.
Parking - If there is a preference of where we park please let us know in advance. Otherwise we will park as close to the door we enter and exit as possible as we unload and load a lot of supplies and equipment to complete our work!
In Winter Months if your driveway or sidewalk is slick or piled with snow please advise us in advance if you cannot have an open and safe path for our team to get in and out of your home. We can send assistance for them and some salt for them to put down ahead of them if needed. We understand it's not always timely and possible to have it cleared for us, this is just so we can plan accordingly.
Male occupants and underage children should not be home alone with the Cleaning Team.
Arrangements should be made prior to your cleaning appointment regarding how the cleaning team will access your home, where to park, what door to enter.
If the doorbell rings or someone knocks at your door while we are there cleaning, we will not answer it or open it. Please inform if you have a request that is different than this.
Appointment Reminders and online payment links (optional) are typically emailed the day before the service appointment. Even if you are set up for automatic payments to process after your service, you will still receive the link to the online invoice payment request
Payment is due the day of service for Regular cleans, first time cleans and Real Estate Cleans. Payments can be made online, by leaving a check made payable to Simply Cleaner left on an obvious counter for the cleaning team, or in person at the Simply Cleaner Office at 612 E Pierce Street, Council Bluffs, IA 51503
Online Payments for First Time Deep Cleans and One Time Deep Cleans and Real Estate Cleans are due prior to our cleaning team leaving the home.
If you are writing a check please have it ready for us before we start loading the vehicles. Our team likely has other appointments to be at or need to end their day to pick up kids from school, etc.
Regular Customers (ongoing service appts for weekly, biweekly, monthly), Card payments will NOT be processed until our work is complete.
Invoices are sent for One time cleans, Deep Cleans and regular weekly, bi-weekly and monthly services.
Payment is due on the due date reflected on the invoice by end of our business day, 5pm.
A late fee will apply to all past due invoices.
Service appointments may be disrupted if invoice payments are past due. Services will resume once payments and late fees are caught up.
Keeping a card payment on file does not mean we have your card number. The card number you enter into the online payment system, we do not have the account number other than the last 4 digits of the card number and the expiration date, as it does not show us the numbers once they are entered. We promise our customers to keep your information secure and confidential and will honor the trust you have in us.
FULL DISCLOSURE
There is a one-time added charge for new customers for their first appointment. First appointments are the "catch up" appointments, we call them "Deep Cleans" and more time, chemical and labor is required for bathroom fixtures, kitchen appliances and cabinet fronts and floors.
Deep Clean Estimates are subject to change if there is excessive build up and grime that requires more time, labor and chemical. In extreme cases we may need more than one service appointment to complete the scope of work in a home, apartment or condo
The main differences in a deep clean compared to Regular Cleans is the top to bottom wet wipe down process that is added in addition to a 'normal dust". We wet wipe doors, trims, baseboards (where there is not furniture blocking them), interior glass on windows, ceiling fans, light fixtures (those that we can reach safely). Walls are dry dusted unless requested in advance at time of estimate to be wet wiped top to bottom. We will need to know what type of paint or texture is on the wall prior.
We do not climb higher than a 2-step ladder. Higher items will be dusted only with an extension duster.
We do not move furniture but will attempt to reach in visible places either by hand or with our long-handled duster or vacuum wand.
We cannot guarantee results of mini-blind cleaning. Excessive build up may require added service charges in order to remove grime or dirt build up that does not dust off or wipe off easily.
Please allow for some dust in the air after we leave, we try to limit the dust in the air but cannot prevent this entirely.
Antique items or breakable items are not handled by our cleaning team. Dry dusting around these items will be a part of the service.
Dishes are not included as part of our regular service. If dishes are in your sink we will move them out to clean the sink and put them back in the sink in order to clean the counter tops.
ADDITIONAL CHARGES MAY APPLY to estimates if the home is in a state of being built up with dirt and grime through out.
Please note we clean according to the scope of work and task list provided.
In extreme cases services may be denied even after a bid has been accepted. Additional charges may apply to added service and chemical in kitchens and bathrooms (ovens or any appliance, bathtubs, showers and sinks)
Floor Machines may be needed to complete the scope of work. Floor machine cleaning of hard surface and carpets are bid and charged separately. We will notify you if this is needed.